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Member Services Manager

Member Services Manager

Niyaa People Ltd

Posted 3 days ago, valid for a month

Birmingham, West Midlands B15 3TR, England

£35,000 per annum

Full Time

Health Insurance

Retirement Plan

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Sonic Summary

A consultancy is seeking a Member Services Manager to support their member services team and deliver excellent customer service to members and supply chain partners.
The position is hybrid and offers a salary of £40,000, along with a 5% pension contribution.
Candidates should have experience managing accounts or building new business, as well as knowledge of the current housing market and strategic asset management.
Responsibilities include identifying new members, tracking member packs, supporting the Director of Member Services, and attending conferences.
The role also offers benefits such as 25 days of holiday, private health insurance, and enhanced parental leave.

I am working with a consultancy who are seeking a new Member Services Manager to join their team. The Member Services Manager will be responsible for supporting the full member services team, providing outstanding customer service to members and supply chain partners. This is a hybrid working position with a 5% pension contribution.

Member Services Manager responsibilities :

Identify new members
Send, track and chase new member packs
Support the Director of Member Services with general tasks
Run and issue operational reports
Attend conferences where applicable
Take ownership of smaller clients, dealing with enquiries and meetings
Keep ahead of the changing face of the social housing operating environment through involvement in meetings, conferences, seminar and reading appropriate journals.

What is required for the role:

Experience managing accounts or building new business
Experience of the current housing market and prevailing issues around strategic asset management and building safety
The ability to build positive relationships
Experience in a similar role

Benefits of the Member Services Manager role:

25 days holiday and bank holidays
Private health insurance
Flexible/ hybrid working
5% pension scheme
Enhanced maternity/ adoption and paternity leave
Professional membership subscription to one organisation

If you are interested in the Member Services Manager role, apply online now or contact Chelsie on 0121 790 0980/

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