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Service Coordinator
Salary: 28,000 - 30,000
Location: Tyseley, Birmingham
Working Hours: Monday - Friday, 9am - 5pm (Office-based)
Holiday Allowance: 20 days + Bank Holidays
Company Overview:
Our client is a well-established high-security steel door manufacturer serving a multitude of sectors, priding themselves on operational excellence. Due to their continued expansion and success, they are seeking an experienced Purchasing Manager to lead and optimise their procurement operations. This is an exciting opportunity to join a thriving company that has experienced significant growth over the past year.
Position Overview:
As the Service Coordinator, you will play a key role in coordinating and supporting the service and installation teams. You will be responsible for managing schedules, liaising with clients and engineers, handling documentation, and ensuring the smooth operation of all service and installation activities. This position requires strong organisational skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders.
Key Responsibilities:
- Schedule and coordinate installation and service jobs, ensuring timely execution.
- Act as the main point of contact for customers regarding service and installation updates.
- Liaise with engineers and subcontractors to allocate jobs and manage workloads efficiently.
- Maintain and update job records, service reports, and compliance documentation.
- Process purchase orders and invoices related to service and installation work.
- Work closely with other departments, including production and sales, to ensure smooth project delivery.
- Handle any customer queries or complaints efficiently and professionally.
- Ensure all service and installation activities comply with company policies and industry regulations.
Requirements:
- Previous experience in an administrative role within service coordination, installation, or manufacturing environments.
- Strong organisational and multitasking skills with the ability to manage multiple projects at once.
- Excellent communication and interpersonal skills to liaise with customers, engineers, and suppliers.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.
- Ability to work independently and solve problems proactively.
- Experience within the manufacturing, construction, or engineering industries is desirable.
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
