CUSTOMER SERVICE MANAGER MANAGER WANTED FOR PRESTIGIOUS JEWELLERY RETAILER. EXCITING NEW ROLE FOR THIS FAST-GROWING RETAILERMy Client is a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and unparalleled customer experiences, they are dedicated to making every moment special for their customers. We are seeking a dynamic and passionate individual to join their team as the Customer Service Manager and play a pivotal role in delivering exceptional service to their valued customers.You must have:Jewellery experience in a retail environment.? Proficiency in customer service software and CRM systems.? A passion for jewellery and an understanding of the luxury retail market? Proven experience in a customer service leadership role, preferably in the retail or luxury goods industry.? Strong leadership, coaching, and team-building skillsLocated in the prestigious jewellery quarter in Birmingham, this is a newly created role as my Client continues on its rapid growth path.Benefits include:. Monday-Friday working week? Private Health Insurance? 24/7 Employee Assistance Programme? Extra day off for your birthday? 25 days holiday exclusive of bank holidaysIf this is you then a great career at this expanding and developing luxury retailer could be yours. Please submit your CV via the link below or contact Ian Gerstein on Mandeville is acting as an Employment Agency in relation to this vacancy.
Back to searchCustomer Experience Manager Retail Jewellery
Mandeville Recruitment Group
Posted 9 days ago, valid for 14 days
Birmingham, West Midlands B27 6QS, England
£32,000 - £38,400 per annum
Full Time
Health Insurance
Employee Assistance
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- A prestigious jewellery retailer is seeking a Customer Service Manager to enhance their customer experience in a fast-growing environment.
- Candidates must have retail experience in the jewellery sector and proven leadership in customer service roles, ideally within luxury goods.
- The position is located in Birmingham's jewellery quarter and is part of the company's expansion efforts.
- Benefits include a Monday to Friday work schedule, private health insurance, and 25 days of holiday, plus an additional day off for birthdays.
- The salary for this role is competitive, and candidates should have several years of relevant experience in customer service management.
