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UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment
Birmingham Onsite AV Technician salary up to £32,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Onsite Technician to be a key part of our Birmingham team, working onsite, taking full responsibility for providing technical support for AV and VC equipment.
Key Responsibilities
- To be a point of escalation through to the account manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Ensuring AV equipment software / firmware updates are implemented under change control processes.
- Completion of preventative maintenance checks during room downtime and management of asset schedules.
- Manufacturers training.
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Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
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Updating/reviewing AV request log.
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Liaise with client IT & FM teams to agree daily tasks and activities.
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Aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
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Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
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Managing email requests providing first line telephone support and responding to telephone/voicemail.
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Provide technical support to VC/AV users.
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Locate faults and provide first fix resolutions.
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To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
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Coordination of subcontracted works.
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Manage consumables/stock holding of onsite spares.
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To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
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Supervise meetings as required.
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Assist with setting up of events, presentations and conferences.
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To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA's.
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Administration necessary to support engineering role.
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Pro-actively train and support end users and prepare relevant documentation.
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Maintain and update inventory and support documentation.
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Provide knowledge transfer to first line support team.
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Use of customer's incident and change management systems.
- To assist with implementation of critical spares.
Person Specification
- Excellent communications skills
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Relevant technical accreditations including CTS
- Knowledge of current AV and VC equipment and systems
- Ability to work under pressure
Benefits:
* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you
