Home Ownership Assistant

Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham

The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation.

This is a full-time role on a temporary 3-month contract (Ongoing) at £13.20 / hour

Main Duties and Responsibilities:

• To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met.
• To assist in the implementation of the council’s policies and procedures.
• Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate.
• To assist Home Ownership Officers in visiting customers in their own homes and attending residents’ meetings.
• To assist at the Leasehold Liaison Board meetings, taking minutes as required.
• Use of the computer systems including the input, interrogation, validation, and amendment of data.
• To analyse customer accounts and relay this information to customers and their agents/representatives.
• To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications.
• To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries.
• To liaise with solicitors, mortgage lenders and other agencies with regards to sales information.
• To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract).  Also to ensure that major works invoices are issued in a timely manner

Person Specification:

• Experience of working in a team and an understanding of the needs of teamwork.
• Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries.
• Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment
• The ability to create, inspect, amend and interrogate data on a computer system
• The ability to create and maintain office systems
• The ability to interpret records and translate information in a way that meets customer needs
• The ability to communicate effectively in writing and verbally
• Ability to work on own initiative and prioritise
• between conflicting demands
• Excellent customer service skills
• An understanding of the values and how they can be used to improve Home Ownership services.

If this role is of interest, please apply by sending your CV to (email address removed)

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.