Student Support officer (Welfare & Engagement)

Who are we looking for?

We are currently looking for a new Student Support Officer (Welfare & Engagement) to join our Student Services team at our OnCampus Aston centre.

As a Student Support Officer, you will have a key role in ensuring an excellent student experience and will be actively involved in creating the student engagement/activity agenda. You will be working with students to enhance their OnCampus Aston experience by facilitating student participation in social, cultural, sports activities and events, liaising with the Student Union and other University departments and ensuring that students are aware of these activities, for example via social media.

There is also a welfare support element to the role. You will be the 'first point of contact’ for student care to help identify, signpost, deal with and follow up health and welfare concerns with the relevant OnCampus and University teams, supporting these students to reach their full potential. Additionally, you will have safeguarding responsibilities across the Centre.

We recommend that if you are interested in any of the roles, you apply as soon as possible. Candidates may be interviewed before application end date.

The role is on a full-time, permanent basis with the location set in Birmingham, United Kingdom.

Other activities as a Student Support Officer (Welfare & Engagement):

• Ensure case notes relating to student welfare issues are updated as necessary, including records in the student management system.
• Safeguarding responsibility, responsible for undergoing and updating training in this area.
• Working closely with the Centre management and Student Support and Academic teams to monitor attendance statistics and look for patterns of attendance which may highlight Welfare Issues, supporting the attendance policy where necessary.
• Where relevant, support and educate centre staff on welfare related topics.
• Ensure adequate support for U18’s is in place, working with the Centre management and Student Support Team, to adhere to all relevant policies and procedures.
• To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
• Manage accommodation requests (if required), in cooperation with local University team, OnCampus Pre-arrival team and available private providers.

• Support the administration of the student journey from pre-arrival to progression such as pre-arrival information, enrolment, induction, visa maintenance and fee collection processes ensuring adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of compliance processes and data management.

Please refer to the detailed Job Description attached in the job advert.

Key aspects we will be looking for:

• HND or equivalent experiential learning
• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data
• Experience of working with international students is desirable
• Experience of working in an admissions or visa advisory capacity is desirable
• IT literate
• Ability to plan workloads and meet deadlines
• Ability to work unsupervised
• Attention to detail
• Ability to keep accurate records and to track information
• Excellent interpersonal and communication skills - verbal, written and electronic

What does OnCampus do?

OnCampus teach pre-university programmes with opportunity for guaranteed progression to a wide range of Undergraduate and Master’s degrees at leading universities in the United Kingdom and mainland Europe. Since 2008, OnCampus has helped thousands of students progress to their chosen university. OnCampus is part of Cambridge Education Group a global company with its headquarters in Cambridge, U.K.

About our centre in Birmingham:

OnCampus Aston is an established teaching centre within Aston University teaching L3, L4 and L6 programmes to international students. Our students benefit from an integrated experience at Aston University, are well behaved and eager to learn.

The OnCampus centre is a supportive and collaborative working environment located within the heart of the University. In addition to the well-behaved and motivated students, you will find a stimulating learning environment, a state-of-the-art library amid a vibrant university campus. In addition, you will join a team of diverse and inclusive academics and student support professionals, to enhance the experience our students have, before they progress to University.

We believe at OnCampus that everyone should have the opportunity to work in a friendly environment where your thoughts and ideas are respected. Some key benefits of working with OnCampus Aston include access to the very competitively priced gym facilities and subsidised parking is available for staff who drive to the centre, as well as many other benefits available to all Cambridge Education Group team members.

Benefits

• Private Medical Insurance & Life Assurance cover
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.