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- supported housing
- youth support
- housing support
- The Tenancy Support Worker is responsible for the delivery of a needs led service for the welfare of tenants, developing and maximising their potential, personal growth and development.
- To actively manage an assigned caseload to provide housing related support to tenants to enable them to maintain their tenancies and to achieve their aspirations for independent living.
- The duties will be determined by the individual needs of the tenant being supported. The context in which support is provided may vary according to the users’ needs and may include site-based support, housing management and support, and housing management support only.
- To work with an agreed caseload of tenants to provide a programme of support in accordance with the Association’s ethos and values, legislation and good practice. Duties include, but are not limited to:
- Interviewing potential tenants, assess their suitability to be accepted into the scheme and to carry out appropriate viewings once an offer has been made to an applicant(s).
- Ensuring that residents are informed and, where necessary assisted, to access appropriate welfare benefits, health, welfare and other support service participating in a multi-agency approach as necessary.
- Ensuring that claims and applications to relevant bodies are made for benefits and move on accommodation, liasing with other housing, health and social care professionals, benefits, welfare and advocacy agencies, and other landlords as appropriate.
- Identifying tenants individual support needs, through consultation and agreement with the tenant/resident (and, where appropriate, their Social Worker). To ensure that all relevant agencies are involved in the support plan process to avoid duplication of support offered.
- Developing and implementing suitable individual support plans to ensure that identified support needs are met. To ensure a realistic support package and comprehensive resettlement programme is structured taking account of the service user’s own identified needs and aspirations. To ensure that a support plan is in place one week after move-in for each tenant.
- Providing high quality one to one support through regular key work sessions with tenants, helping the tenant to understand and overcome any barriers they have to moving forward.
- Encouraging and supporting tenants to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support and training as appropriate.
- Supporting and participating in life and social skills work, e.g. employment, education and training, personal hygiene, family mediation and activities.
- Encouraging residents/tenant to participate and share responsibility for the day-to-day management of the accommodation and to attend tenant meetings as required. To work alongside tenant and participate in activities as appropriate.
- Co-ordinating or signposting any additional support, tenants may require by liaising with internal colleagues and external agencies in relation to maintaining their accommodation.
- Organising and supporting tenants who are preparing to move-on to greater independence through the move and resettlement into their new home.
- Ensuring that YMCA Heart of England’s strategy for tenant involvement is consistently implemented and ensures that all tenants have a voice and are empowered to use that voice both individually and as a group.
