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Key Responsibilities:
- Assist in delivering high-quality housing management services.
- Conduct tenancy visits, investigate complaints, and enforce tenancy agreements.
- Support residents with housing advice, welfare benefits, and tenancy sustainment.
- Promote clean, safe neighbourhoods through engagement and enforcement.
- Maintain accurate case records and prepare reports.
- Collaborate with agencies to address community and tenancy issues.
- Ensure compliance with housing policies, safeguarding, and health and safety regulations.
- Support resident participation and community engagement initiatives.
Person Specification:
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Experience in housing, tenancy management, or community engagement.
- Knowledge of relevant housing legislation and policies.
- Proficiency in IT systems for case management and reporting.
- Ability to handle challenging situations professionally.
Additional Information:
- Flexible working locations within the city.
- Occasional evening meetings required.
- Training and development opportunities provided.
- This role is ideal for those passionate about community engagement and housing management, offering a chance to make a real impact on resident's lives.
