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- Lead and oversee housing management services, including financial, staffing, and resource management.
- Manage operational staff, focusing on occupancy, customer experience, property standards, and financial viability.
- Monitor rental income, housing benefit payments, and ensure compliance with internal procedures and service level agreements.
- Serve as the health and safety officer, leading all related aspects.
- Build and manage relationships with supported housing providers, ensuring high-quality service delivery and addressing underperformance.
- Drive continuous improvement with a focus on customer experience, efficiency, and regulatory compliance.
- Report on policy, training, and procedural changes due to regulatory updates.
- Develop and maintain policies and practices to ensure regulatory compliance.
- Engage with stakeholders including portfolio landlords, local authorities, and charity partners.
- Contribute to strategic planning and risk management, including preparing and presenting reports to the Board.
- Identify new business opportunities and support growth.
- Conduct agent meetings to ensure they remain on track and provide guidance.
- Update policies and procedures as needed.
- Manage provider meetings and report key information to relevant stakeholders.
- Maintain quality checks, handle provider queries, and maximise income from properties.
- Oversee health and safety checks and manage issues related to council tax and housing benefit.
- Ensure leases and SLAs are managed effectively.
- Extensive experience in housing management at a senior level.
- Understanding of supported and exempt accommodation.
- Proven team management, partnership, and contract monitoring skills.
- Experience in executive and board performance reporting.
- Knowledge of rent and service charge setting and housing benefit legislation.
- Strong communication skills and proficiency with software systems.
- Ability to work independently, prioritise tasks, and adapt to change.
- Understanding of GDPR and confidentiality requirements.
