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Social services manager
Housing Advisor Officer

Housing Advisor Officer

Niyaa People

Posted 16 hours ago, valid for 10 days

Birmingham, West Midlands B27 6QS, England

Full Time

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Sonic Summary

We are seeking a Housing Advisor Officer to join a well-established housing organization in the West Midlands.
This permanent role offers a salary range of £30,000 to £35,000 for a 35-hour workweek, Monday to Friday.
Candidates must have experience in Anti-Social Behaviour (ASB), Safeguarding, or Housing management, along with a history of managing their own case-load.
The position involves assisting tenants with queries, managing inbound communications, and ensuring high levels of customer service.
Applicants are required to have a basic DBS and Social Media check, and experience working with vulnerable customers is essential.

We are looking for a Housing Advisor Officer to join the team of a well-established housing organisation within the West Midlands. Housing Advisor Officer Permanent Role Mon-Fri/ 35 hoursBased in OfficerPay of £30,000 - £35,000As a Housing Advisor Officer, you will be:

Assisting Tenant with any queries or reports they may have
Managing a complex case-load of Inbound calls and emails Ensuring tenants receive good customer service
Ensuring communication is thorough and a good level of service
Work towards daily goals and targets
Dealing with reports that will include ASB, Safeguarding and management

As a Housing Advisor Officer, you will have:

Experience in either ASB, Safeguarding or Housing management
Previously managed your own case-load of ASB
Experience within Safeguarding
Investigated ASB and Safeguarding related issues
Worked with vulnerable customers
Able to provide good levels of Customer Service
Work in a fast paced environment
Requires a basic DBS and Social Media check

The benefits of Housing Advisor Officer are:Experience in a reputable company25 days annual leave + Bank holidays and more Only looking for applications from someone with previous experience within the Anti-Social-Behaviour or Safeguarding sector or Housing Officer Candidates.If this role is of interest, please apply directly to this advert. For more information, you can call Laura on

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