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Neighbourhood Housing Officer - Birmingham - £16 per hour. Immediate start, rolling week to week contract until 31st March.
You must have experience of working for a housing services provider in a role involving regular interaction with the public and have a current clean driving licence and access to a car.
You must have the ability to carry our interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice of guidance where necessary.You will be responsible for delivering neighbourhood services to customers within a specific geographical area including: Case management of cases of anti-social behaviourCarrying out regular estate inspections to ensure neighbourhoods are places where people are proud to live.Managing changes to tenancies and dealing with tenancy management issuesBe responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others. Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legislation. Collect evidence of ASB, including witness statements and impact statements and liaise with legal advisors.Work with appropriate partners and support agencies to assist in the resolution of ASB cases, including mediation where appropriate.Manage estates and communal areas and services through regular estate inspections to monitor standards; identify health and safety issues such as trip hazards; communal repairs; and any service failures in regard to estate services; take responsibility for resolving these.Action any fire risk assessment recommendations to ensure estates and communal blocks are free from items which maybe obstructions in the event of a fire or any other appropriate recommendationsMonitor fixed and/or variable service charges and understand what is 'service chargeable' under the terms of the tenancy and legislation or regulation.Manage new residents proactively, make tenancy changes as appropriate. Ensure any tenancy changes are implemented properly with systems updated in a timely manner; support customers to understand any tenancy changes.
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