Back to searchTechnical Support Team Leader (24/7)
Jumar Solutions
Posted 2 days ago, valid for 12 days
Birmingham, West Midlands B37 7EW
£50,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- The position is for a Technical Support Team Lead, primarily remote with occasional travel requirements.
- Candidates should have strong operational knowledge in cloud platforms, particularly Azure, and experience with data protection strategies and monitoring tools.
- The role involves hands-on technical support, managing ticket queues, and ensuring support SLAs are met, with a focus on cloud environments.
- The ideal candidate should have proven experience in managing technical teams, with a focus on development and process improvement.
- The expected salary is not specified, but candidates should have a minimum of several years of relevant experience in technical support and team leadership.
Remote with very occasional travel
Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team.
Responsibilities:
Provide team leadership across a technical support
Provide hands on technical support including Wintel and Azure Cloud Technologies
Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved
Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel.
Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies.
Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues.
Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery.
Skills and Experience:
Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor).
Desktop support of Microsoft stack technologies and Wintel environment experience
Experience with ITIL frameworks, effectively managing incidents, problems, and changes.
Proven experience in managing and mentoring technical teams, focusing on development and process improvement.
Capable of aligning technical solutions with business needs.
Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction.
If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now!
Please provide an up to date CV for consideration.
