Service Desk Manager

Job Advert: Service Desk Manager - Azure, Microsoft, Servers, SQL Database

Location: SolihullSalary: Up to £58,000

ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.

Responsibilities include:

• Managing the day-to-day operations of the service desk team, ensuring efficient service delivery and meeting SLAs.
• Leading, mentoring, and developing a team of 1st to 3rd line engineers, ensuring they provide top-quality support and technical solutions.
• Hands-on technical support and management of cloud and on-premises infrastructure, particularly in Azure, Windows Server environments, and SQL Databases.
• Troubleshooting and resolving escalated issues from the team and clients.
• Overseeing the implementation of system updates, maintenance, and optimising performance across various IT systems.
• Collaborating with key clients to assess their needs and provide tailored technical solutions.
• Ensuring system security, backups, and disaster recovery processes are in place and operating effectively.

Key Requirements:

• Proven experience in a service desk management role, ideally in an MSP environment, with the ability to lead and motivate a large team of engineers.
• Hands-on technical expertise in Microsoft Azure, Windows Server environments, and SQL databases.
• Excellent communication and leadership skills, capable of guiding and developing a team across different technical levels.
• Ability to balance managerial responsibilities with hands-on technical duties, providing support where necessary.
• Experience with networking, IT infrastructure, and system integration.
• A customer-centric approach, with strong interpersonal skills to work effectively with clients and stakeholders.

What’s on Offer:

• Competitive salary up to £58,000.
• A leadership role in a growing and innovative MSP, with the chance to shape and develop the service desk function.
• Opportunities for career progression and ongoing professional development.
• A friendly, collaborative working environment that values teamwork and initiative.

If you are an experienced Service Desk Manager who thrives in a hands-on role and has a passion for leading technical teams, this is the perfect next step for you!

Apply via ChapmanTate Associates today to explore this exciting opportunity further.