Are you an experienced Senior Service Desk Analyst or Service Desk Team Leader? Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Team Leader, responsible for coaching and mentoring Service Desk Analysts. Job Title: Service Desk Team LeaderLocation: Birmingham - 2 days on site per week Salary: £30,000 - £35,000 DOE.Hours: Mon-Fri, this role will be on a rota' d basis for a 24/5 global service desk support function. Shift pattern covers 8am-4pm, 4pm-12am & 12am - 8am.Responsibilities: - Leading shifts, Mentoring the Service Desk Analysts- Supporting Service Desk Analysts with 1st line tickets - Managing team absence, sickness, 1-2-1's etc. - Reporting call volumes and reporting 1st fix resolutions - Understanding key metrics, ensuring SLAs are met Skills:- Experience as a Service Desk Team Leader - Previous experience with 1st line support ???????- Available to start by March Please apply as directed!
Back to searchService Desk Team Leader
Clearwater People Solutions Ltd
Posted 9 hours ago, valid for 11 days
Birmingham, West Midlands B27 6QS, England
Full Time
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Sonic Summary
- Our client, a large global organization, is seeking a Service Desk Team Leader in Birmingham, requiring 2 days on-site work per week.
- The position offers a salary range of £30,000 to £35,000 depending on experience.
- Candidates should have experience as a Service Desk Team Leader and previous involvement with 1st line support.
- The role includes responsibilities such as coaching Service Desk Analysts, managing team absences, and ensuring SLAs are met.
- Applicants must be available to start by March and will work Monday to Friday on a rota basis for a 24/5 service desk support function.
