Are you an experienced Senior Service Desk Analyst or Service Desk Team Leader? Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Team Leader, responsible for coaching and mentoring Service Desk Analysts. Job Title: Service Desk Team LeaderLocation: Birmingham - 2 days on site per week Salary: £30,000 - £35,000 DOE.Hours: Mon-Fri, this role will be on a rota' d basis for a 24/5 global service desk support function. Shift pattern covers 8am-4pm, 4pm-12am & 12am - 8am.Responsibilities: - Leading shifts, Mentoring the Service Desk Analysts- Supporting Service Desk Analysts with 1st line tickets - Managing team absence, sickness, 1-2-1's etc. - Reporting call volumes and reporting 1st fix resolutions - Understanding key metrics, ensuring SLAs are met Skills:- Experience as a Service Desk Team Leader - Previous experience with 1st line support ???????- Available to start by March Please apply as directed!
Back to searchService Desk Team Leader
Clearwater People Solutions Ltd
Posted 12 hours ago, valid for 11 days
Birmingham, West Midlands B27 6QS, England
Full Time
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Sonic Summary
- Our client, a large global organization, is seeking a Service Desk Team Leader in Birmingham, requiring 2 days on-site work per week.
- The position offers a salary range of £30,000 to £35,000 depending on experience.
- Candidates should have experience as a Service Desk Team Leader and previous involvement with 1st line support.
- The role includes responsibilities such as coaching Service Desk Analysts, managing team absences, and ensuring SLAs are met.
- Applicants must be available to start by March and will work Monday to Friday on a rota basis for a 24/5 service desk support function.
