Call Handler

Kate+Co

Posted 9 days ago, valid for 5 days

Birmingham, West Midlands B37 7EW

Part Time

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Sonic Summary

The role of Call Handler is a full-time, onsite position located in North Solihull (B37 postcode).
Candidates are expected to work 37 hours per week, Monday to Friday, with a pay rate of £13.47 per hour (PAYE).
This temporary position will last until July 2025 and requires experience in a call centre or phone-based customer service role.
Successful applicants will handle incoming calls using a script, provide support to callers, and work collaboratively with the team.
The role offers a supportive working environment with full training provided and consistent working hours, with no evenings or weekends.

Call Handler – Full Time (Onsite)Location:North Solihull (B37 postcode)Hours: 37 hours/week – Monday to Friday, 9:00am–5:00pm (one day per week: 9:00am–4:30pm)Pay: £13.47/hour (PAYE)Contract Type:Temporary – until July 2025Start Date: ASAPAbout the RoleWe’re looking for three full-time Call Handlers to join a dedicated team based at the Blue Bell Centre in North Solihull (B37). This is an onsite-only role focused primarily on handling incoming calls through a designated phone line, using a provided script and FAQ guide to support callers efficiently and professionally.This is an ideal opportunity for someone with contact centre experience or a strong background in customer service—especially those comfortable working in a fast-paced, phone-focused environment.What You’ll Be Doing

Handle incoming calls using a provided script and answer FAQs
Provide clear and accurate information to callers in a calm, supportive manner
Collaborate with the onsite team to escalate issues when needed
Occasionally assist with related administrative tasks (minimal email handling)
Work as part of a friendly, supportive team with full training provided

What We’re Looking For

Experience in a call centre or phone-based customer service role
Comfortable working to a structured script and handling high call volumes
Strong verbal communication and active listening skills
Able to stay calm under pressure and deal with sensitive queries professionally
Punctual, reliable, and a team player

What You’ll Get

Full training before going live
Onsite support from experienced team members
People-first, supportive working environment
Consistent working hours – no evenings or weekends
Temporary role running through to July 2025

Interested? Let’s Talk.Contact Michael at KC Group Recruitment on Or send your CV to

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