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We have a fabulous opportunity for an experienced Bookings Administrator, to quality check reservations and manage queues on GDS Amadeus & Galileo. Working for successful Birmingham based Travel Company, you must be aa whizz on GDS with great attention to detail. Starting salary is circa £26k pa (negotiable/DOE) Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham office, however our client can also consider hybrid working options.
JOB DESCRIPTION:
To work within the Reservation Service Team, the role is to provide a multi-functional administration support service to our reservation teams and our customers. To ensure all requests are handled with speed, accuracy and professionalism.
- Quality assure bookings made through the call centre.
- Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
- Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
- Assisting with Administration duties such as distributing post and preparing outgoing post, reception duties.
- Rebooking flights, hotels and transfers when required.
- Web bookings are administered correctly.
- Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers' requirements.
- Flight changes and supplier amendments are communicated out to agents.
- Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.
- Q Management - schedule changes, ticketing deadlines are met and processed correctly through our systems.
- To manage teamwork desks.
- Provide a professional service for all our agents and customers.
- To be part of a team always thinking of ways to improve our service to our agents and customers.
EXPERIENCE REQUIRED
The successful candidate will have a strong working knowledge of Travel systems, to include - Amadeus, Travelport, Vibe & Dolphin. You will be organised, with excellent attention to detail and able to work to deadlines.
THE PACKAGE:
Starting salary is circa £26k pa dependent on experience with additional discounted travel, and incentives. This is an establish but still very much growing company, so it's a great time to join.
INTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
