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Travel Operations Executive
Base Salary £25,000 + Benefits
Hybrid - Birmingham
Our client is a well renowned tour operator who specialise in adventure and activity-based holidays.
Due to continued growth, they are now recruiting for an Operations Executive who can in contribute to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to their customers and maintaining professional working relationships with their key suppliers.
This role requires previous experience within the travel industry in a similar based role within operations, administration or support.
The role is based on a hybrid basis - Birmingham
Operations Travel Executive Responsibilities:
Manage all services and special requests relating to bookings
Timely completion of client flight requests
Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
Arrange ticketing and boarding passes for all customers
Dispatch all travel documentation to customers on time.
Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
Close liaison with suppliers on quality control issues
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Adopt company policies to resolve customer service issues, post and pre-sale
Respond to customers enquiries whether by telephone or email
Travel Operations Executive Experience Required:
Previous operations or support experience within the travel industry is essential
Excellent interpersonal communication skills;
High level of professionalism;
Ability to muti task in a fast-paced environment
Attention to detail
Travel Operations Executive Salary and Benefits
Base Salary £25,000
22 days annual leave
Travel discounts
Hybrid working
Pension
To apply for this Travel Operations Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity.
