Maintenance Technician

VS/6951 R

Maintenance Technician

Birmingham

Salary: £32,000 per annum, plus 10% performance bonus

Hours: 40 hours per week, 8am – 5pm Monday to Friday

My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Maintenance Technician for a new BTR scheme consisting of 237 residential apartments. The Maintenance Technician will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Maintenance Technician will collaborate with the Community Manger and team to ensure that KPI’s are achieved to include, robust health and safety management, a variety of repairs and maintenance, cost efficiency and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for an individual who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

  The role:  

• Assist with the creation and implementation of operational processes & procedures.
• Ensure high standards of presentation are maintained.
• Conduct specific daily/weekly tasks
• Ensure security of the property including fitting locks, fixing doors and windows if applicable.
• Complete painting and decorating work within the building and external areas when required.
• Change light bulbs/fittings and complete basic electrical works where specialist attendance is not required.
• Flushing taps in communal areas and vacant apartments on a regular schedule
• Repair and install furniture, shelving, TV’s, pictures etc in a safe and proper manner.
• Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets throughout residential and communal areas.
• Regularly inspect utilities supplies and provide meter readings when necessary.
• Maintain and order suitable replenishment stock of spares needed on site.
• Assist with motivating the on-site team by communicating well with colleagues to ensure you work together as a team and take an enterprising approach to the role.

Facilities Management & Health & Safety

• Conduct a variety of planned and reactive repairs and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments and within external areas.
• Conduct regular testing of fire alarm and emergency lighting systems.
• Investigate and assess any issues that require professional attention and provide a detailed description of the issue, so contractors are properly instructed.
• Monitor and assist contractors on-site to ensure they comply with the site rules and abide by the site’s induction protocols including “permit to work.” 
• Monitor works conducted by suppliers and report any concerns.
• Always ensure compliance with all current statutory legislation with respect to H&S, COSHH and the environment to safeguard yourself, residents, staff, and members of the public.
• Ensure all risks to visitors, staff and residents are removed or reported.
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
• Assist with overseeing turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
• Identify incidents and maintenance issues promptly ensuring the necessary action is taken.
• Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes. 
• Ensure all on-site tools and equipment are kept in good, safe working order.
• Ensure all documentation is kept in order relating to the role, including updating CAFM system.
• Ensure that any professional qualifications held are kept up to date and you attend any sufficient training required for your role.
• Undertake any ad-hoc tasks deemed necessary by the Community Manager/Head of FM/H&S.

 Customer Service

• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
• Seek ways to exceed service expectations of residents and enhance the brand. 
• Assist with helping to achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
• Assist with ensuring the smooth running of all aspects of the community.
• Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.

The ideal candidate will have: 

• At least 2 years’ experience in a similar role maintaining a wide range of equipment.
• In-depth health & safety, risk assessments, Planned Preventative Maintenance, and facilities management knowledge.
• Complete minor electrical works, changing sockets, switches and light bulbs
• Basic plumbing knowledge (necessary)
• Basic mechanical knowledge (necessary)
• An eye for detail; good problem-solving ability and a practical approach.
• Experience of working to KPI’s.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

My client is looking to build their team with individuals who are excited to grow alongside them. 

In the first instance please apply by submitting your cv.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency