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Job Title: Customer Service Administrator (fluent in English and German language)
Location: Bishops Stortford
Contract Details: Full-time, Permanent, Office-Based
Salary: 25,000
Hours: Monday to Friday, 8.30am to 5pm
Benefits & Perks:
- Opportunities for career growth and advancement
- Fun and supportive work environment
- Comprehensive training and ongoing professional development
- 22 holidays per annum + bank holidays
- Private Health Insurance
About Our Client:
Our client is a leading FMCG brand specialising in the production and distribution of arts & entertainment ware across the UK and Europe. Committed to delivering exceptional customer service, our client strives to make ordering their products an easy, efficient, and enjoyable experience for all customers.
About The Job:
As a Customer Service Administrator, you will play a crucial role in exceeding customer expectations at all times. You will be responsible for a wide range of customer service and general office administration tasks, ensuring customer satisfaction and loyalty. This is a great opportunity to join a dynamic team and contribute to the continued success of our client's organisation.
Responsibilities:
- Handle quotes, enquiries, and orders promptly and efficiently, both via telephone and email.
- Set up new customer's details on the computer system.
- Process orders and liaise with the Warehouse and Purchasing departments to ensure timely product despatch.
- Maintain accurate information on databases, keeping product and pricing information up to date.
- Provide customers with up-to-date information on new products, training events, and promotions.
- Build strong relationships with key accounts within retail, national, and distribution sectors.
- Manage and update Excel spreadsheets as required.
- Attend trade fairs and occasionally visit customers with the Field Sales Manager.
- Perform general office and administration duties as needed.
If you are passionate about providing outstanding customer service, eager to contribute to a dynamic organisation, and thrive in a fast-paced environment, then we want to hear from you. Take the first step towards an exciting career as a Customer Service Administrator by applying today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
