Customer Service Advisor Our client is a reputable organisation specialising in comprehensive energy solutions. One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. They are currently seeking a Customer Service Adviser to join their team. The primary role is to ensure that all customer queries are always dealt with in a timely and professional manner. Responsibilities:

Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
Respond promptly, professionally, and efficiently to all customer queries.
Log and resolve customer complaints with care and attention.
Gather and assess relevant information to address product and service inquiries effectively.
Organise workflow to meet service level agreements and deadlines.
Coordinate with internal departments to resolve customer issues and concerns.
Manage customer accounts, including allocation and reconciliation.
Maintain accurate records of customer interactions and transactions.
Assist with administrative tasks as needed.
Promote the company's mission, aims, and ethos proactively.
Participate in marketing plans and activities as required.
Assist with other related tasks as assigned by your Manager.

Skills and Qualifications

Excellent organisational and time management skills
Strong numeracy skills for handling billing and financial information
Previous experience in customer service or a related field preferred
Training will be provided for the customer service role within the heat billing department.

The Role:

Job Location: Bishop Stortford
Hours Per Week: 8.30am – 5.00 pm
Salary Up to £26,000
Role Type: Permanent
Reporting to: Customer Solutions Manager

Benefits:

Annual leave: 25 days plus 8 Bank Holidays
Sick pay: Generous sickness and accident insurance
Loyalty Bonus: After two years’ service
Life Assurance: x2 your annual salary
Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
Eye Care: Annual eye checks will be reimbursed
Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Personal Development: Training Academy/ Mentor initiative
On-site parking
Company events
Onsite gym and spa

To Apply:

You must be living and authorised to work in the UK to apply for this position.

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