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Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find an CUSTOMER SUPPORT ADMINISTRATOR .
Each department within the business is an important link in the chain and this department is responsible for ensuring that all documentation is entered and completed correctly before money can be paid out to suppliers.Â
For the role of the CUSTOMER SUPPORT ADMINISTRATOR , you will ideally have some form of previous administrative experience and must be able to use Microsoft packages Word, Excel and also Outlook. Graduates may be suitable.Â
The CUSTOMER SUPPORT ADMINISTRATOR Â requires a strong eye for detail and a methodical approach to work.Â
THE SALARY & BENEFITS- Salary of £24,500 - £26,000pa plus targeted bonus (after qualifying period)
- Opportunities to progress your career – lateral moves available as well as management opportunities
- Support to develop your industry knowledge
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis with 30 mins lunch
- Support & training from an experienced manager.Â
- Modern, polished offices
- 20Â days holiday plus 8 bank holidays
- Government pension scheme
The main duties included within the role of the CUSTOMER SUPPORT ADMINISTRATOR , are:
- Activation of agreements onto the in-house system
- Ensuring that all paperwork has been checked (and double checked) for any possible mistakes or missing data and to ensure that everything is signed and filled out correctly
- Working methodically and at pace to meet the service level agreements
- Liaising with multiple internal departments to ensure all areas of the finance deal are correct, before activating the agreement
- Authorising supplier invoices for payment
- Cancelling and re-scheduling existing customer agreements
- Checking that both customer and supplier bank details are correct before activating
- Uploading files onto the customer portal
- Setting up customer payment plans
- Handling incoming calls from suppliers and customers
- Responding to both customer and supplier e-mails
- Executing completed customer agreements
- Activating and authorising final pay-outs
