Product Support Advisor

RecruitAbility Ltd

Posted 5 days ago, valid for 10 days

Bishop's Stortford, Essex CM22 6AA, England

Full Time

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Sonic Summary

RecruitAbility is seeking a Product Support Advisor for a permanent position in Takeley, offering a salary between £26,000 and £27,000 based on experience.
The role involves providing technical support via phone and email, documenting interactions, and collaborating with the team to improve products and processes.
Candidates must have a background or interest in mechanical/electronics and demonstrate excellent communication skills and a strong work ethic.
A detail-oriented approach and commitment to customer satisfaction are essential, along with the requirement for personal transport due to the office location.
The working hours are Monday to Friday from 8:30 am to 5:00 pm, with benefits including pension, 23 days of holiday, and free on-site parking.

Product Support Advisor
Product Support Executive

Job Title: Product Support AdvisorLocation: TakeleySalary: £26,000 - £27,000 (depending on experience) Term: PermanentHours: 8:30am – 5:00pm Monday – Friday RecruitAbility is looking for an experienced mechanical / electronics product support advisor to join their fast growing client based in Takeley. This is an exciting time to be joining them, as they expand into new areas, and offer huge opportunities for the right person. The Role of Product Support Advisor:

Solve technical support inquiries via telephone or email with a positive and professional demeanor.
Document interactions comprehensively for auditing and record keeping purposes.
Work within a team to identify recurring issues or opportunities for product or process improvements.
Create and submit knowledgebase entries to help improve customer service capabilities.
Stay abreast of any product changes.
Identify and resolve electrical and/or electronic product issues.
Providing level 1 support and assistance across a range of products.

To be considered for the role of Product Support Advisor:

A background or interest in mechanical/electronics is essential
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills

** You must have your own transport due to the location of the office** The Package for Product Support Advisor:Salary: £26,000 - £27,000 (depending on experience) Hours: 8:30am - 5:00pm Monday – Friday Pension23 day holiday (excluding bank holidays)Birthday holiday and long service holidaysFree on-site parkingPlease apply on line or call for more information.This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

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