Service Desk Coordinator

Mosaic Recruitment Ltd.,

Posted a day ago, valid for 8 days

Bishop's Stortford, Essex CM23 5QA

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Service Desk Co-ordinator position requires scheduling experience and a background in building services.
The role is with a growing HVAC company that provides maintenance services across Greater London and the Home Counties.
Candidates should have previous office experience in a customer-facing role, ideally within a building services company, and a minimum of 2 years of relevant experience.
The salary for this full-time, permanent position is up to £28,000, with additional benefits including a pension, holiday entitlement, and training opportunities.
The working hours are Monday to Friday from 8 am to 5 pm, based at the head office in Bishops Stortford.

Service Desk Co-ordinator Do you have scheduling experience? Do you come from a building services background? Our client is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenance services across Greater London and the Home Counties area. We are looking for an experienced coordinator to schedule our team of 29 engineers on planned and reactive maintenance calls. Join a small friendly team. Benefits:

We offer a competitive salary
Auto-enrolment pension
Holiday entitlement: 25 days plus Bank Holidays
Free gym & spa facility 24/7
Social events
Bring your dog to work days
Xmas bonus, loyalty bonus
Training and development opportunities
Sickness and accident insurance

The role:

Salary: up to £28,000 depending on experience
Hours: 8 am – 5 pm Monday – Friday (40 hours per week)
Contract: Full-time, permanent
Head office: Bishops Stortford
Reporting to Operations Manager

The Requirements:

Previous office experience working for service provider in customer facing role
Previous experience within building services company, busy reactive helpdesk and coordinating an engineering workforce.
Reliable, excellent time keeping
Excellent communication skills
Excellent telephone manner
Problem solving and decision-making skills
Ability to multitask in high pressured environment
Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook)
Excellent numeracy/literacy skills
Knowledge of service IT software systems

To Apply: You must be living and authorised to work in the UK to apply for this position.

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