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- Provide strong leadership to the branch staff, fostering a positive and supportive work environment.
- Recruit, train, supervise, and evaluate branch staff members, including caregivers, nurses, administrative staff, and other personnel.
- Set clear performance expectations and goals for staff members and provide regular feedback and coaching to support their professional development.
- Oversee the day-to-day operations of the home care branch, including scheduling, client intake, care planning, and coordination of services.
- Ensure compliance with all relevant regulations, policies, and procedures governing home care services.
- Monitor key performance indicators (KPIs) and financial metrics to track the branch's performance and identify areas for improvement.
- Build and maintain positive relationships with clients and their families, ensuring their needs and preferences are understood and addressed.
- Conduct client assessments and develop individualized care plans in collaboration with clients, families, and healthcare professionals.
- Address any client concerns or complaints promptly and effectively, ensuring high levels of client satisfaction.
- Develop and maintain relationships with referral sources, such as hospitals, physician offices, and community organizations, to promote the services of the home care branch.
- Participate in community events and activities to raise awareness of the branch and its services and to build connections with potential clients and partners.
- Implement quality assurance processes to ensure the delivery of high-quality care services in accordance with industry standards and best practices.
- Conduct regular audits and inspections of client care records, caregiver documentation, and operational procedures to identify areas for improvement and ensure compliance with regulations.
- Develop and manage the branch budget, including revenue projections, expense management, and resource allocation, to ensure financial sustainability and profitability.
- Identify opportunities for revenue growth and cost savings through effective resource utilisation and business development efforts.
- Identify and mitigate risks related to client care, staff safety, and regulatory compliance through proactive risk assessment and management strategies.
- Ensure that staff members are trained on safety protocols and emergency procedures and that appropriate measures are in place to address potential risks and emergencies.
- Stay informed about industry trends, developments, and best practices in home care services through ongoing education, training, and professional networking.
- Encourage and support the professional development of staff members through training opportunities, certifications, and career advancement pathways.
- Minimum NVQ Level 4/5 in Health and Social Care, or equivalent
- Previous management experience within a domiciliary care setting is essential
- Excellent business acumen with a strong desire to develop and grow the service
- Comprehensive knowledge of CQC standards
- Good leadership skills with the ability to communicate effectively
- Full UK driving licence
