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Clarity Pharma Ltd, are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.
Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running.
We currently have an exciting opportunity for an experienced Business Development Manager, to join our team. This role will target new business and manage account activitieswithin the dispensing doctor sector.
Role and Responsibilities:
- To gain and develop new businesswithin the dispensing doctor sector(selling directly over the phone).
- To work with accounts that are not currently trading to attempt to gain business.
- To pro-actively contact customers to maintain and grow the business with their accounts
- To assist in resolve all customer queries, including complaints when required.
- To ensure all customer enquiries are managed in a professional and timely manner.
- To collaborate with various departments to seek further product information to resolve queries.
- To develop a good working knowledge of the product range and industry to engage with the customer and provide an efficient front-line service.
- To complete order processing.
- To generate and calculate tenders for accounts.
- To generate and communicate frequent offers to our target customers.
- To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and performance.
- To complete the monthly targets set.
- To follow procedures for each task and process/request including logging, processing and progress chasing enquiries.
- To complete various department administration as required by the business
Person specification:
- Telesales experience-Preferred
- High level of customer service skill-Essential
- Ability to create needs and opportunities and to "think on feet"
- Experience in working to targets & deadlines
- Excellent communication skills (written and spoken)
- Highly organised nature with meticulous attention to detail
- Proactive and hard working with a 'can-do attitude
Benefits:
- Opportunities for career progression.
- Clear commission structure + incentives.
- On-site parking.
- 25 days holiday + 'Birthday Club'.
- Company socials.
- To be part of an exciting & growing company with a great team.
If you believe this role could be a good match, please apply now!
