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Service Desk Team Leader

DCS Recruitment
Posted 17 days ago, valid for 6 days
Location

Bishop's Stortford, Essex CM22 7DG, England

Salary

£36,000 - £43,200 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading MSP is seeking an experienced Service Desk Team Lead to support a team of 4 Service Desk Engineers.
  • The role involves providing guidance on process-related and technical queries while ensuring high-quality service delivery.
  • Candidates should have prior experience managing a busy Service Desk environment and be qualified in IT service management (ITIL).
  • Familiarity with technologies such as Office 365, Azure, Endpoint Manager, networking, and firewalls is essential.
  • The position offers a salary of £40,000 to £50,000 and requires at least 3 years of relevant experience.

A leading MSP working at enterprise solutions echelon is looking for an expereinced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.

Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).

As well as IT Service Management background, you would be familair with the following technologies

  • Office 365 - user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
  • Azure - familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
  • EndPoint Manager - MDM, MAM, Compliance, policies
  • Networking - converged networks, VLANs, WAN routing, DNS
  • Firewalls - Cisco, Draytek, port redirection, NAT, NAPT
  • Webhosting - CPanel, Linux
  • Telephony - Linux PBX, SIP Trunks, WLR, Call routing
  • Connectivity - Leased Lines, LLU, xDSL
  • WiFi - 802.x, Footfall, data capture, reporting
  • Servers - Windows, Linux, PF Sense, Active Directory, Group Policy
  • Workstations - Windows 10+, printing, Office 365

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.