Soft Services Manager

Salary: £44k plus benefits including pension scheme, training and development opportunities, healthcare scheme, discounts, rewards, paid volunteering days, etc.

Job Status: Permanent/Full-Time

Location: Stockton-on-Tees, County Durham

Vacancy Reference: VR/05224

Role Description:

Bridge Recruitment are currently networking for a Soft Services Manager to join the Team of one of our clients, a national provider of bespoke cleaning and security solutions for the office, retail and commercial sectors to name a few. As Soft Services Manager, you will be based at their retail site in Stockton-on-Tees, County Durham, and will be responsible for the entire onsite Team consisting of Cleaning, Maintenance and Security services. As part of your role, you will ensure the highest standards are adhered to at all times. The ideal Soft Services Manager will have previous experience working in a similar environment and will possess excellent leadership, organisational and communication skills. This is a fantastic opportunity to join a Team who is not only dedicated to providing a first-class service to its clients, but also strives to provide a rewarding career platform for its employees too.

Responsibilities:

• Oversee and where required allocate tasks and responsibilities to the on-site Management and team to meet customer expectations and ensure a consistently high service delivery

• Maintain those high standards by monitoring and auditing the work completed and working with the site manager for any changes for improvement

• Recruit and coach the cleaning and waste team to achieve the contracted hours

• Effectively communicate daily with the Centre Management Team / tenants, colleagues to resolve issues and build positive working relationships

• Maintain budgets for use of all equipment, stock and on rota planning

• Check equipment is clean and safe to use

• Lead the teams to achieve expectations through from inductions, Health and safety training and on the job training

• Ensure all Company compliance and documentation is completed and maintained

• Drive performance in terms of standards and behaviours across the team

• Provide a safe environment for the general public and staff

• Accurately report sickness and ensure absence levels are managed correctly

• Form part of and Lead the Duty Manager roster for the contract

Requirements:

• A good understanding of and able to demonstrate previous achievements in managing large security, cleaning and maintenance teams

• A good understanding of the Retail environment

• Know what good looks like

• A good understanding of Health and Safety with preferably IOSH Managing Safely qualification

• Must be fully PC literate for reporting

• Able to communicate at all levels, fostering a culture of inclusion and development

• Able to work to budgets and deadlines

• An ethos as a team player

• Demonstrate exceptional customer service skills

• Maintain communication at all times with your colleagues using site specific communication methods

• Maintain and develop working relationships, with partners, managers, colleagues, business manager, head office support

• Be responsible for H&S across the contract

• A valid Security licence and First aid certificate would be advantageous