Customer Service Representative

Rewards and Benefits on Offer

• Varied and interesting role
• Monday to Friday working hours
• Excellent company culture
• Temporary to permanent position

MTrec’s New Client Opportunity

Our client is a successful and established company based in Crook, County Durham. They are looking for a Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response.

The Role you will be Doing

• Ensure a high quality, customer focused service at all times
• Show excellent communication skills with a wide range of customers, suppliers and colleagues
• Liaise and maintain a good rapport with suppliers and couriers for both products and services
• Use various IT systems such as Microsoft packages and in house company systems
• Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction
• Manage complaints in a timely, professional manner
• Have a professional manner when communicating over both the phone and emails
• Respond to email enquiries regarding sales questions
• Answer all incoming sales and customer service calls
• Prepare finance options and applications for the company, and approve/cancel when applicable
• Send payment emails to customers requesting payment on BACS orders
• Gain an excellent product knowledge and efficiently assist customers
• Partake in managing social media platforms
• Support team members with payment queries
• Support team with product knowledge

About You

• Have previous experience in a customer service based role
• Have excellent communication skills
• Deliver an excellent customer experience at all times
• Have knowledge of Microsoft packages
• Be IT literate
• Have the drive to maximise sales
• Work collaboratively with the team to ensure high performance and a customer driven environment