D365FO Support Consultant // North East

I am currently recruiting on behalf of an end user in the North West, and they are looking for a D365FO Support Consultant to join their team on a permanent basis. The role is part office based, so you must either be based in the North East, or willing to relocate. Please see more information below:

Key responsibilities

• Initial triage of D365 related incidents ensuring the impact and urgency of issues is recorded and understood.

• Investigation into relevant incidents with a view to identifying root cause and possible workarounds.

• Monitoring of key batch jobs and scheduled processes to avoid unnecessary disruption to the business

• Acts as liaison between IT Operations and ERP team, taking ownership of incidents and driving resolution

• Managing key stakeholder communication, ensuring relevant contacts are up to date with business impacting incidents and progress of investigation

• Involvement in upgrades and new functionality roll outs

• Conducting regression testing to ensure there are no additional bugs or issues due to the fixes implemented

• Performing thorough manual and automated testing on test plans to ensure the application works as intended

• Provides "Hyper Care" support during project go lives/cut overs

• Creation of knowledge base articles to assist both support and end users with resolving D365 issues.

• Contributes to development and bug fixing roadmap to ensure the most business impacting issues are addressed

Does this sound interesting? If the answer is yes, please get in touch today and I can give you more information ??

**Candidate must be based and eligible to work in the UK.

Consultant: Kamilla Ryan //

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.