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You must be fully eligible to work in the UK and possess a full UK driving licence to apply for this position
The Company
Become part of a vibrant team committed to delivering exceptional technology support and services for a leading, forward-thinking organisation. This role involves deploying and maintaining technology solutions, ensuring smooth operations across various sites in the North East. You'll provide a mix of desk-based, remote, and on-site support, making it an ideal position for those who enjoy working in diverse settings.
Key Responsibilities:
- Offer desk-based, remote, and on-site support for technology deployments.
- Serve as the technical expert for triaged service desk tickets.
- Lead the setup and deployment of IT services at new and existing locations.
- Handle hardware requests within assigned areas.
- Develop and sustain knowledge of Microsoft-based networks.
- Diagnose user problems remotely and on-site.
- Participate in software/system testing and review user documentation.
Requirements:
- Previous experience in IT Service Desk and/or ICT 2nd Line Support.
- Proficiency in troubleshooting corporate systems (Windows 10/11, Office 365, etc.).
- Experience in resolving issues over the phone.
- Understanding of ICT support techniques for geographically dispersed sites.
- Excellent communication, organizational, and troubleshooting skills.
- Ability to work under pressure and independently.
- Willingness to embrace new tools and innovation.
