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Digital Customer Support Apprentice

QA
Posted 3 days ago, valid for a month
Location

Bishopton, Renfrewshire PA7, Scotland

Salary

£18,500 per annum

Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • Manpower is partnering with a leading IT client in Erskine to offer a vocational apprenticeship with a salary of £18,500 per annum.
  • The role requires candidates to have excellent communication skills and a proactive attitude, with responsibilities including helpdesk support, Salesforce usage, and collaboration with account managers.
  • Candidates should be motivated, organized, and enjoy teamwork, while also being able to work independently.
  • The apprenticeship includes comprehensive support from a dedicated QA skills coach and mentor, ensuring skill development and assessment success.
  • No specific years of experience are required, making this an ideal opportunity for individuals looking to start their career in a supportive work environment.

Employer description: 

Manpower are working in partnership with a leading IT client based in Erskine. Manpower has been a global leader in recruitment workforce solutions for over 70 years. Since 1948, our purpose has remained consistent - we connect people with meaningful and sustainable work. We help organisations nationwide develop and maintain their workforce to respond to changing business demands, market fluctuations and keep pace as the future of work evolves.

Manpower offers a structured training program, underpinned by a strong coaching culture to accelerate your future career as well as a number of incentives and social events. Mental well being is at the forefront of our work culture, and we incorporate employee well being in every aspect of our company including training a number of mental health first aiders that are available to anyone onsite.

Responsibilities:

  • You will act as a first point of contact and provide helpdesk support for internal account managers to help resolve their queries
  • You will become a user expert in Salesforce which you will use to provide quotations for clients by pricing different packages, discounts and logging business opportunities for account managers
  • Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data
  • You will also collaborate with wider business stakeholders using Teams to answer messages and calls along with Outlook. You will also use PowerPoint when supporting account managers ahead of client presentations
  • Managing shared email inbox to make sure all emails are answered, and service levels are being met
  • Use of Clari system to close off any opportunities

Desirable skills:

  • Be proactive
  • Excellent communication skills, both verbal and written
  • Motivated, proactive, hard-working and well organised
  • Have a positive attitude to your work and studies
  • Enjoy working as part of a team and have the ability to work on your own initiative

Salary:

£18,500 per annum

Working hours:

Monday to Friday, 9am - 5.30pm

Benefits:

  • 28 days holiday per year
  • Free onsite parking
  • Free tea/coffee/soft drinks
  • Free onsite gym
  • Onsite café 
  • Pension scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.