We’re looking for a forward-thinking Customer Service Manager to lead and manage the Sales and Logistics office teams, working closely with the Sales Director to further develop best practices across the sales functions.The Role
is focused on maximising opportunities for the organisation, ensuring alignment with the company’s strategic and development goals.The Customer Service Manager will collaborate with both reactive and proactive teams to handle customer enquiries, complaints, and pricing, and will work alongside the North and South Key Account Managers to ensure sales leads and opportunities are proactively followed up.
This includes reviewing and maintaining special terms and agreements, managing prospecting and customer interactions with promotions, and aligning sales teams with marketing campaigns. Onboarding and developing new customers for future opportunities is key, as is maintaining and developing the ERP contact database.
The role also involves working with the Sales Director to review analytics and develop key accounts using CRM, and conducting analysis of credits, damages, and returns. Waste haulage document management and organising regular meetings with office staff also fall under this role.
Main Duties and Responsibilities:
Manage the Sales and Logistics teams, providing support, guidance, and leadership.Oversee professional account management in the office, ensuring the development of existing and future customers.Act in the best interest of the business at all times.Work with the Sales Director to ensure the company’s sales strategy is fully realised.Ensure the smooth running of all sales and logistics office processes. General Responsibilities:
Be willing to undertake training to support personal development and the growth of the business.Maintain the best interests of the company at all times.Always present a smart and professional image.Contribute to short- and long-term organisational planning and strategy as part of the management team.Assist in staff performance management and resolve staffing issues satisfactorily.Follow instructions and guidance from Directors, providing reports and undertaking any other ad hoc duties in line with the role.Carry out any other duties considered within your skills and competencies. Key Skills and Capabilities:
An experienced professional with relevant qualifications or industry knowledge.A strong drive to achieve targets.A self-motivated, team-oriented leader, capable of driving change.Excellent interpersonal and negotiation skills, with the ability to communicate effectively at all levels.Strong verbal and written communication skills.A team player with the ability to operate across all levels of the organisation.Able to multitask and work flexibly.Focussed and determined, with an understanding of the need for continual progress, and a proven capability to meet both business and client needs. What’s in it for you?
Competitive salary circa £32-35,000Company bonus/incentive based on business performanceFull-time role – office-based, Monday to Friday, 8:30am - 5:00pmComprehensive holiday packageCompany pension, sick pay, and private medical careCasual dress code and a strong, people-centred business culture This is a fantastic opportunity for a driven and ambitious individual to join a thriving, people-centric enterprise. The successful candidate will be an excellent communicator, a creative thinker, and someone who sets high standards for their work. They will be committed to driving the business forward by maintaining and developing the highest standards for the organisation.
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