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Technology Improvement Leader
Location: Lancashire (On-site with potential for 1 day/week remote)Salary: £100,000 - £140,000 + Bonus + Car Allowance + Benefits
Our client is seeking an experienced Technology Improvement Leader to drive IT service transformation and continuous improvement initiatives within a Critical National Infrastructure (CNI) environment. This role is ideal for a strategic IT leader with a strong background in service management, operational excellence, and ITIL frameworks.
The Role
The Technology Improvement Leader will:
- Lead the transformation of IT service delivery, ensuring efficiency and reliability.
- Implement ITIL-aligned service improvement methodologies.
- Develop and execute root cause analysis protocols to enhance system resilience.
- Establish business-aligned service levels and embed them within operational processes.
- Work closely with internal teams and external partners to drive service management excellence.
- Communicate complex IT challenges to senior stakeholders and ensure strategic alignment.
Candidate Profile
- 10+ years' experience in IT leadership, specialising in service management and delivery.
- Deep expertise in ITIL frameworks, including service strategy, design, transition, operations, and continual improvement.
- Strong knowledge of business impact analysis and root cause analysis methodologies.
- Proven ability to transform IT service functions, improving system availability and performance.
- Experience in Critical National Infrastructure sectors, such as energy, utilities, transport, telecommunications, emergency services, or government organisations.
Why Apply?
- Opportunity to work within a mission-critical sector with a direct impact on public services.
- Lead a high-profile IT service transformation programme with executive support.
- Competitive salary, bonus, car allowance, and comprehensive benefits package.
- Be part of a collaborative and high-performing team in a stable and growing organisation.
- This is an excellent opportunity for a resilient, strategic IT leader who thrives on delivering service excellence in high-stakes environments.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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