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Blackburn, Lancashire
Corporate training manager
Technical Support & Training Manager

Technical Support & Training Manager

Owen Daniels

Posted 7 hours ago, valid for 19 days

Blackburn, Lancashire BB1 2PT, England

Full Time

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Sonic Summary

The company is seeking a Technical Support and Training Manager with a background as a qualified electrician.
Ideal candidates should have previous experience in the installation of heating control products and systems.
This permanent position offers a salary dependent on experience and requires working Monday to Friday from 8:30 am to 5 pm in Blackburn.
Key responsibilities include providing post-sale technical support, leading technical support staff, and developing training courses for customers.
Additional benefits include a 7% matched pension, a medical cash plan, and 20 days of holiday plus bank holidays.

Are you a qualified electrician? Do you have experience in the installation of heating control products and systems? I want to talk to you!I am looking for a Technical Support and Training Manager for my client who specialises in control systems that deliver warmth, comfort and energy efficiency. This position will provide Technical Support and Training Services to customers and internal teams and play a pivotal role in delivering exceptional customer service to end users. Technical Support and Training Manager PermanentSalary Dependant on ExperienceMonday to Friday – 8:30am – 5 pm BlackburnTechnical Support and Training Manager Job Description

Provide post-sale technical support to business and consumer customers, managing complex inquiries and recommending solutions.
Lead and manage technical support staff, enhancing processes and collaborating with cross-functional teams for product and service improvements.
Develop and deliver technical training courses for customers, coordinating workshops and gathering feedback to improve learning outcomes.
Conduct employee training, address skills gaps, and monitor performance improvements through set KPIs.
Support the sales team with solutions to drive business growth, while staying updated on product knowledge and industry standards

Technical Support and Training Manager Essential Experience/Skills/Qualifications

Qualified Electrician
Previous experience installing heating control products and systems would be ideal

Technical Support and Training Manager Company Benefits

7% matched pension
Medical cash plan
20 days holiday + bank holidays

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