- Chasing overdue invoices and payments in a timely manner
- Working closely to resolve customer queries and problematic accounts
- Building positive working relations with key accounts
- Opening new accounts for customers, performing credit checks and terms reviews
- Using initiative to suggest and develop any improvements to current ways of working
- Weekly debtors meeting with team and management
- Working closely with the sales team to resolve disputes and issues that may impact collections
- Experience working in credit control
- Highly numerate, analytical, organised, process minded and with a great attention to detail
- Willingness to continually learn and develop as an individual
- Great communication skills and ability to work with colleagues across all levels
- Excellent customer service skills and the ability to work to tight customer deadlines
- Honest and discreet with a professional and diligent approach to work
- A positive and pro-active team player but equally able to work independently
- 25 days holiday plus bank holidays
- Hybrid working (2:3 office/home)
- Flexible working arrangements
- Company pension
- Other standard benefits