Property Helpdesk Supervisor

Property Help Desk Supervisor

Lead a Dynamic Help Desk Team

Are you an experienced Property Maintenance Supervisor, Property Help Desk Team Leader, or Property Services specialist seeking a dynamic opportunity to grow with a well-established team?

We invite you to join our forward-thinking Property Maintenance and Asset Management business where your skills will drive exceptional service delivery and operational excellence.

We empower our clients, who manage extensive property portfolios, primarily within the UK social housing sector. We are committed to delivering outstanding property maintenance services that ensure smooth operations, compliance, and heightened customer satisfaction.

We are looking for a proactive Property Help Desk Supervisor to oversee our help desk team, coordinate maintenance activities, and elevate service standards.

• Supervise the help desk team to meet KPIs and deliver cost-effective, high-quality services.

• Ensure all processes from job creation to completion are followed effectively and accurately.

Technical Support

• Share technical knowledge and provide guidance to Property Maintenance Coordinators and Compliance Officers.

• Enhance team skills to ensure comprehensive understanding and resolution of maintenance issues.

Labour and Contractor Management

• Lead the direct labour team DLOs, emphasising customer satisfaction and service efficiency.

• Monitor and manage the performance of contractors and delivery partners, ensuring alignment with quality and compliance standards.

Operational Oversight

• Schedule and oversee site visits to monitor repair and void work projects.

• Conduct detailed triage of maintenance issues to ensure accurate and efficient resolution.

• Monitor repeat repairs and escalate persistent issues to senior leadership.

Performance Monitoring

• Drive the Property help desk performance measures, including adherence to response times, accurate job prioritisation, and quality assurance.

• Evaluate and improve processes to maximise team efficiency and customer satisfaction.

Communication and Collaboration

• Foster strong relationships with internal staff, field teams, and external partners.

• Ensure open, effective, and regular communication across all stakeholders.

We are looking for a motivated professional with the following skills and attributes:

Essential Experience

• Proven experience in reactive maintenance and planning in property maintenance.

• Familiarity with CDM15 regulations and necessary certifications for compliance.

Technical and Operational Expertise

• Quick learner with the ability to master simPRO and other scheduling tools.

• Strong problem-solving skills with a focus on effective conflict resolution and calm management of emergencies.

People and Communication Skills

• Ability to build strong relationships and work compassionately in social housing settings.

• Excellent communication skills to guide and motivate the team while ensuring customer satisfaction.

Process-Driven Approach

• Commitment to following best practices and established help desk processes.

• Ability to prioritise tasks, multitask effectively, and maintain attention to detail.

Attitude and Work Ethic

• Demonstrated willingness to learn, improve, and support team members.

• Calm under pressure, goal-oriented, and driven to deliver exceptional outcomes.

This is your chance to join a forward-thinking organisation where your efforts will directly impact systems, processes, and customer satisfaction. We prioritise collaboration and offer support from a dedicated senior management team. Here, you can make a real difference.

Location: Office-based in Blackburn, Lancashire, with occasional UK site travel
Job Type: Full-time, Permanent
Salary: 26,000 - 30,000 DOE + annual bonus (negotiable depending on experience) + exceptional benefits