- To demonstrate an excellent understanding of the technical issues involved in dealing with housing and disrepair cases
- To demonstrate an excellent understanding of local authority landlord issues
- To have an excellent working knowledge of housing disputes and relevant case law
- To demonstrate the ability to take on individual responsibility within the context of a team environment
- To demonstrate commercial awareness and a proactive approach to all aspects of work
- To demonstrate strong decision making skills
- Be able to achieve financial targets on a monthly and annual basis and to contribute to the profitability of the team as a whole
- To demonstrate excellent communication skills including client awareness and client care
- To demonstrate an ability to manage risk
- To operate in line with both internal and external compliance standards
- Maintains strong relationships with both internal colleagues and external customers and agencies
- Handle a large volume of disrepair cases
- Excellent working knowledge of housing law
- Proven track record of dealing with disrepair cases
- Excellent drafting capabilities of court documents/witness statements/instructions to counsel without supervision
- Excellent knowledge of current case law affecting housing disputes
- Proven track record of dealing with landlords, local authorities and similar organisations in relation to resolving housing disputes
- Excellent telephone manner
- Excellent fact finding skills
- Assertiveness and a determination to “get things done”
- Good customer service skills
- Good organisational and interpersonal skills
- Good oral communication skills
- Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
- Be a good ‘people’ person and work well as part of a team
- A working knowledge of PROCLAIM would be an advantage