Support Analyst

Reed

Posted 11 hours ago, valid for 7 days

Blackburn, Lancashire BB1 8NA

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

A Support Analyst position is available in Blackburn, offering a salary between £25,000 and £30,000.
The role includes acting as the first point of contact for customers, configuring databases, and providing training and support.
Key responsibilities involve responding to customer inquiries, documenting interactions, and collaborating with cross-functional teams.
Candidates should have a background in customer service, basic technical knowledge, and excellent communication skills.
The position requires the ability to work on-site three days a week, with the office relocating to Bolton later in the year.

Support Analyst
£25,000 - £30,000
Blackburn - hybrid working (3 days on-site)

Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers. The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year.

The role will involve configuring databases, offering training and support to the clients and offering account management services.

Key responsibilities:

Respond to customer inquiries and provide technical support
Working on a variety of software related queries
Document customer interactions and feedback accurately in the support systems
Work closely with cross functional teams and enhance the overall customer experience
Contribute to team knowledge sharing and process improvements

The following skills and expereince will be beneficial for this role:

Experience and understanding of software platforms with some technical background will be beneficial
Basic technical knowledge around software
Proven experience in a customer or client facing role
Excellent communication and interpersonal skills
Ability to travel to Blackburn and work in the office 3 days per week

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