2nd Line IT Support Technician

2nd Line IT Support Technician

Salary: £25,528 to £31,910 per annum, plus an on-call allowance and a fantastic benefits package

Location: Blackburn

About us:

Ready to take your IT career to the next level?Here at Graham & Brown we’re on the hunt for solution-focused 2nd Line IT Support Technician to join our dynamic IS team based in Blackburn. In this permanent, full-time role you’ll work with cutting-edge technology to ensure seamless operations across the UK, Europe and North America. We’re offering a competitive salary of £25,528 to £31,910 per annum, plus an on-call allowance and a fantastic benefits package.

For over 75 years, Graham & Brown has been redefining interiors with bold design and colour at the heart of our business. From our roots as a wallpaper manufacturer, we’ve evolved into a global interior lifestyle brand celebrated for high-quality products, exceptional customer service and innovation. Our diverse portfolio houses iconic brands such as Graham & Brown and Superfresco Easy, alongside collaborations with household names such as Laura Ashley, Joules, and Cath Kidston. From wallpaper to paint, murals, curtains, blinds, bed linen and wall art, we offer everything needed to transform a space into a home.

Why Join Graham and Brown?

• Design-driven leadership: Recognised as a ‘Cool Brand’ seven times running, we set the trends for others to follow.
• Global reach, family feel: As a third generation, family-run business, we blend the agility of a close-knit team with the opportunities of an international brand.
• Sustainability at heart: proudly carbon-neutral, we’re committed to responsible design.  

What’s in it for you?

• Generous time off: Enjoy 32 days’ holiday (inclusive of Bank Holidays), plus your birthday off to celebrate you.
• Flexible working: Take control of your time with our flexitime policy.
• Discounts: Save up to 60% on Graham & Brown products, and access wider retail discounts through our colleague discount portal.
• Wellbeing Support: our employee assistance programme is there to provide advice and guidance whenever you need it.
• Financial Security: Benefit from a generous pension scheme, totalling 10%, as well as peace of mind via our life assurance scheme.
• Free parking on-site and company pool cars for business use.
• Fun and Community: Connect with colleagues at regular social events brought to you by our fun squad!

The Role

As our 2nd Line IT Support Technician, you’ll maintain and administer the company’s computer desktop environment and providing effective support to all computer users within the global Graham and Brown business. You’ll also manage the communications network, including both fixed and mobile communications for voice and data across our global operations. This position offers excellent opportunities to gain experience in cybersecurity, learn from our industry-leading implementations and develop skills in cutting-edge technology solutions.

Key Responsibilities

• Desktop & Hardware Support: Install and configure desktop computers, laptops, printers, telephony systems and peripherals, providing support and resolution in a timely manner via our helpdesk ticket system.
• Asset Management: Maintain the company’s hardware and software asset register.
• Infrastructure Support: Support and optimise both physical and virtual infrastructures.
• Procurement & Equipment: Manage purchase orders, procure new equipment, and ensure the appropriate technology is in place.
• User Inductions: Conduct new user inductions and manage the initial implementation of equipment.

What We’re Looking For

• 12 months experience in a similar role
• Proficiency in O365 and Azure implementation, administration, and troubleshooting.
• Strong knowledge of Cisco/networking principles and protocols.
• Advanced skills in Active Directory, DHCP, DNS, and GPO management.
• Experience with hardware and software installations, upgrades, and system administration, including virtualisation technologies.
• Familiarity with antivirus protection, zero-trust cybersecurity technologies, and general cybersecurity principles.
• Problem-Solving & Communication: Ability to resolve complex issues efficiently and communicate solutions clearly to both technical and non-technical stakeholders.
• Flexibility: Willingness to assist team members and adapt to new technologies as they are introduced, as well as providing out-of-hours support on a rota basis to handle urgent issues or critical projects.

Ready to elevate your IT career? Click ‘Apply’ now and help us shape the future of Graham and Brown – we’d love to hear from you!