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- Managing a caseload independently, setting priorities, and meeting deadlines efficiently.
- Acting as a key point of contact for clients and third parties, ensuring clear and professional communication.
- Providing excellent client care, responding to correspondence promptly, and proactively managing cases.
- Ensuring compliance with regulatory requirements and internal policies.
- Managing financial aspects of client work, adhering to billing targets, and maintaining profitability.
- Taking an active role in business development to generate new work and convert enquiries into instructions.
- Contributing to firmwide growth through cross-selling and identifying opportunities for additional services.
- Utilising case management systems effectively to maintain accurate records and ensure efficient case progression.
- A strong team player with a proactive and self-motivated approach.
- Excellent communication skills, with the ability to build relationships with clients and third parties.
- The ability to work well under pressure and manage deadlines effectively.
- A client-focused mindset, delivering high-quality service with professionalism and enthusiasm.
- Strong problem-solving skills and a keen eye for detail.
- The ability to coach and mentor junior team members.
- Experience in handling a full caseload of residential conveyancing matters.
