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Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between a company and its client base.
Reporting directly to the Sales Manager, responsibilities will include.
Greeting customers and directing them to available mechanics
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
Provide customers with information and advice on warranty protections, potential cost savings
Manage and oversee the dealerships workflow and schedule
Call customers to advise them about service changes or car pick-up times
Maintain positive customer relationships to ensure repeat business
Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. With excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.
