Senior Energy & Carbon Analyst

Senior Energy & Carbon Analyst

Location: Bristol or Blackpool

Salary: £35,000 - £45,000

Benefits:

• 25 days of annual leave (increasing to 28 with length of service) + bank holidays
• Option to buy/sell up to 3 days of annual leave
• Personal Pension Scheme (up to 5% matched)
• Life Insurance & award-winning Employee Assistance Helpline and Online GP Service
• Professional development and sustainability allowance
• Private Medical Insurance (opt-in)
• Additional benefits to be disclosed

Role Overview:

As a Senior Energy & Carbon Analyst within the Bureau team,  you will play a pivotal role in managing energy queries, analysing meter reads, handling tenant recharges, processing tenancy changes, and creating detailed reports for clients. This position requires a high level of customer service through accurate utility invoice validation and delivering customer satisfaction through efficient service.

Key Responsibilities:

• Deliver a superior client experience to internal and external stakeholders.
• Manage queries across various channels, ensuring alignment with KPIs.
• Develop and enhance systems, processes, and procedures to improve efficiency and effectiveness.
• Validate electricity and gas invoices, ensuring accuracy through tariff-based checks.
• Maintain databases with precise data in a timely manner.
• Review and analyse costs of batches of invoices, comparing them against previous periods to identify and address anomalies.
• Raise and resolve invoice discrepancies with suppliers promptly.
• Oversee tenancy changes, including processing and follow-up actions.
• Support the creation and delivery of monthly/scheduled recharge invoices to tenants.
• Calculate targets, budgets, and review on-accounts as needed.
• Provide regular performance and portfolio-wide reports to clients.
• Manage new connections and disconnections within the team.
• Offer proactive status updates on projects in the requirement and solution stages.
• Drive continuous improvements in billing systems and processes.

Required Skills & Experience:

• Demonstrated interest in the energy industry.
• Experience in a team environment, with the ability to influence and support team members in achieving KPIs and handling complex tasks.
• Proven ability to manage and oversee team workload to meet deadlines and budget constraints.
• Comprehensive understanding of all components of electricity and gas bills.
• Strong analytical skills and attention to detail.
• Excellent interpersonal skills to support team collaboration and liaise with suppliers and clients.
• Proactive, self-motivated attitude with the ability to work independently or as part of a team.
• Proficiency in Microsoft Office applications, especially Excel, with experience in data manipulation, formatting, and formula creation.
• Eligibility to work in the UK.

Personal Attributes:

• Demonstrates a proactive attitude with drive, energy, and passion for the role.
• Advocates for a culture of inclusivity.
• Exhibits a passion for social or environmental issues with a mission-driven mindset.

If this role aligns with your experience and passion, it offers a chance to make a meaningful impact in the energy sector while contributing to a dynamic and mission-driven team.