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Build Recruitment is proud to be representing their client, a leading Social Housing company in their search for an experienced Planning Officer to work on a contract in Blackpool
For the successful Planning Officer our client is offering:
- £25,000 Per Anum
- Core Hours: Mon-Fri 8am - 4:30pm
- Permanent
- Company Pension
- Healthcare
The Role: Planning Officer
- You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs
Monitoring and managing operatives diaries to maximise productivity
Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuring both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service
Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative.
Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.
What our client is looking for in a Planning Officer
- Experience in a similar role is desirable
Proficiency in using a variety of systems
Excellent understanding of providing first class customer service
Strong ability to multi task and ability to juggle conflicting priorities
Flexible and adaptable approach to deal with changing requirements
Excellent organisational skills and manage a busy workload
First class communication skills
Ability to work independently and as part of a team
Demonstrate initiative and liaise proactively with internal and external customers
Excellent administration skills
Team rota 07.30am to 6pm - please note this role is based in the office full time
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
