General Manager

Job Title: Hotel General Manager
Location: North West, UK
Salary: Competitive + Bonus & Benefits

About Us:
Our client is a leading hotel group renowned for delivering exceptional guest experiences. Located in the North West a flagship hotel, boasting over 150 bedrooms, extensive conference and event facilities, a state-of-the-art leisure club, and a vibrant food and beverage offering. With a turnover of £9m+.

The Role:
We are seeking an experienced and inspirational Hotel General Manager to lead a talented team and drive the continued success of this multi faceted property. You will have full accountability for the hotel's commercial performance, operational excellence, and guest satisfaction.

Key Responsibilities:

• Develop and execute strategic plans to achieve and exceed revenue, profitability, and service quality targets.
• Lead, inspire, and develop a team of department heads and employees, fostering a culture of excellence and collaboration.
• Ensure the highest standards of guest service are consistently delivered across all departments.
• Oversee the delivery of seamless operations in all areas, including accommodation, food & beverage, conference, and leisure facilities.
• Build strong relationships with corporate clients, event organisers, and key stakeholders to maximise business opportunities.
• Manage budgets effectively, ensuring cost control and optimising profitability.
• Maintain compliance with all health, safety, and legal requirements.

What We're Looking For:

• A proven track record as a General Manager or Senior Operations Manager in a similar-sized property.
• Strong commercial acumen with the ability to drive revenue growth and profitability.
• Exceptional leadership and people management skills with the ability to inspire and motivate a large team.
• A guest-focused approach, always striving to exceed expectations.
• Experience in managing large-scale conference and event facilities is essential.
• A hands-on, dynamic, and results-driven leader who thrives in a fast-paced environment.
• Strong knowledge of financial management, including budget setting and P&L accountability.

What We Offer:

• A competitive salary and bonus scheme.
• Comprehensive benefits package, including pension contributions and health benefits.
• Career development opportunities within a leading hotel group.
• The chance to lead a flagship property and make a significant impact on its success.