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JOB PURPOSE
To provide one-to-one and group support for participants, delivering a range of information, guidance, and training that contributes to participants' journey towards employment, training, education, and a life free from crime.
KEY RESPONSIBILITIES
Engage with and case manage participants to provide advocacy, mentoring, advice, guidance, and training interventions that meet individual needs and support their progression towards education, training, and sustained employment.
Establish and deliver both group and one-to-one activities as part of participant interventions, including initial assessments and action plans. Engage with community, voluntary sector, and mainstream ETE (Education, Training, Employment) support services to ensure participants receive the support needed to overcome barriers and progress.
Increase community links and resilience so that participants can move towards a life free from crime.
Contribute to making contact and establishing relationships with new participants, assisting them in understanding the benefits and support activities on offer.
Deliver services in community areas and voluntary sector venues to ensure broad accessibility.
Deliver group and one-to-one interventions following induction and assessment, identifying individual learning needs and creating action plans.
Plan training and interventions for each participant, building rapport and supportive relationships.
Enable participants to access and use relevant information, record interventions, activities, and progression on CRM systems, and support participants in implementing future courses of action.
Deliver further interventions as required, assisting participants in deciding options for meeting their needs.
Prepare and develop resources to support learning and facilitate group learning to improve communication, social interaction, and employability.
Job-match and broker participants into employment opportunities.
Seek ways to continuously improve service delivery and personal performance, reporting to management.
Network, market, and promote the service to partner organizations and participants. Update CRM systems as required. Handle associated administration, including report writing, collecting and analyzing management information, evaluating service delivery, and reviewing records.
DIMENSIONS
Customers include offenders on licence following release from custody and those on community sentences, National Probation Service (Offender Managers / Responsible Officers), community and voluntary sector organizations, employers, and specialist providers. No line management or budget responsibilities are directly associated with this role.
KNOWLEDGE, SKILLS, AND EXPERIENCE
Essential Skills: Information, Advice, and Guidance and/or teaching qualifications (or equivalent) desired, though experience working intensively with individuals and supporting their progression is most important.
Key Skills: Strong interpersonal, communication, and negotiation skills. Ability to work in a target-driven environment with a focus on successfully achieving participant outcomes. High-level guidance skills with the ability to deliver one-to-one and group sessions to at least Grade 2 standards.
Experience: Working with offenders or those marginalized from mainstream services in training, guidance, advice, or counselling environments.
Knowledge: Understanding of the issues affecting the rehabilitation of offenders and desistance theory. Knowledge of National Probation Services or HM Prison environments, and/or training, education, and employment opportunities both locally and nationally.
Personal Style: Warm, approachable, empathetic, with the ability to establish rapport and build relationships that support participant progression to education, training, and employment, facilitating desistance from crime.
CONTEXT
This role operates within the criminal justice system (National Probation Service, PCC, and Prison Service) to deliver services to participants from across Lancashire.
