Travel & Reservations Consultant

Travel & Reservations Consultant

Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Travel & Reservations Consultant to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience.

If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear from you.

Reporting to the Sales Manager, duties to include:

· Provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

· Assisting and advising customers who may be choosing from a variety of travel options.

· Making reservations for customers based on their various requirements and budgetary allowances.

· Checking the availability of accommodation or transportation on the customers’ desired travel dates.

· Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

· Processing payments and sending confirmation details to customers.

· Sorting out any issues that may arise with bookings or reservations.

· Selling and promoting reservation services.

· Answering any questions customers might have about the reservation process.

· Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

· Providing support to customers who may need to amend or cancel a reservation.

As a successful candidate, you will have experience working in sales or customer service role and experience within the hospitality or travel industries could be beneficial but not essential, together with a professional approach to customer service, great attention to detail and excellent IT Skills and experience of MS products (Word, Excel, Outlook).

In return you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression.