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Cornwall-based,
35 hours per week | £30,456 + mileage allowance
25 days holiday, increasing with tenure
Excellent pension
Are you passionate about delivering exceptional housing management services? Our client is  looking for an experienced and customer-focused Housing Officer to join a dynamic team supporting residents in the Cornwall community.
Key Responsibilities
- Managing tenancy agreements, voids, and lettings, ensuring smooth transitions for residents.
- Handling complaints, anti-social behaviour cases, and rent arrears in line with policies and regulations.
- Engaging with residents through surveys, digital platforms, and face-to-face meetings to ensure satisfaction.
- Maintaining clean and safe neighbourhoods and supporting resident consultation.
- Preparing documentation for legal actions, including court attendance when required.
- Collaborating with maintenance teams and external stakeholders to meet property service obligations.
- Contributing to new housing projects, from design input to post-handover inspections.
- At least 3 years in a housing management role, including handling legal cases and delivering customer-focused services.
- Strong IT, communication, and problem-solving skills, with a collaborative approach.
- A commitment to continuous improvement and working in a not-for-profit environment
- Ability to travel across Cornwall
