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Driver Hire Newcastle & Sunderland is looking to recruit a Trade Counter Assistant for one of our clients in North Tyneside. This role is for a temp to perm position.
The Trade Counter Assistant is a customer-facing role and the first point for all incoming sales and enquiry calls.
Your working week will be Monday - Friday, 0730 - 1700.
Requirements for the role:
- Dealing with customer enquiries via telephone and email in relation to delivery times, hire rates, collections and exchanges etc.
- Drawing up quotes for customers
- Booking equipment onto a bespoke system
- Dealt with customers face to face on the trade counter, resolved issues, and prioritised customer requests.
- Using Excel & internal hire system
- Managing customers’ expectations in line with the companies 'customer first’ policy
- Taking cash and card payments
- Delivery driver route planning
- Inter-department liaison to ensure best practice.
- Approachable and friendly, highly organised and responsive
- Resilience: to be able to with demanding, construction-based customers
- Full, clean driving license
- Good all-round computer skills
- Excellent telephone manners and communication skills
- To be able to work in a fast-paced, and often changing environment.
- Presentable, professional appearance to represent the company at the front of the house.
Rates of pay starting from £11.54 per hour (PAYE). Enhanced rate available for overtime after 8 hours.
If you feel you meet the criteria highlighted and want to be considered for the role, please click the apply button below.
Driver Hire is the UK’s largest specialist transport and logistics recruitment company and Driver Hire Newcastle can provide regular, ongoing work in Newcastle, Sunderland and surrounding areas. We treat you as the true professional that you are and in our latest survey, 94% of our candidates said they were proud to work for us and 81% scored 8/10 or more when asked if they would recommend Driver Hire.
