Customer Support Manager

Main Function of the position:

To act as a primary contact for regional clients, building and maintaining long-term relationships, providing support during building programmes and projects, and promoting business development opportunities. The role involves managing client relationships, driving sales growth, and ensuring successful delivery of social value initiatives in the procurement and construction sectors.

• Salary: £52,000 per annum plus annual bonus

• Car Allowance: £5,740 per annum (paid monthly)

• Pension: Defined Benefit Local Government Pension Scheme

• Wellbeing Allowance: £300 per annum (paid monthly, taxable)

• Holidays: 34 days (plus bank holidays) with the option to buy up to 5 additional days

• Flexible Work Setup: 36-hour work week, with 1 day in the office and 4 days remote

• Additional Leave: Birthday leave, 10 work-from-anywhere days, 1.5 personal volunteering days, and team volunteering opportunities

• Healthcare: Private medical insurance and health cash plan

• Parental Leave: Enhanced maternity and paternity pay after one year of service

• Training & Development: £1,000 per annum training budget

• Perks: Cycle-to-work scheme, employee discounts, long service awards, and Employee Assistance Programme

• Sabbatical Option: Up to 1 year after 5 years of service

• Travel Requirement: Home-based role with significant regional travel and 1 office day per week (office relocating to Bolton in June 2025).

Client Engagement & Support:

• Serve as the primary contact for regional clients, building strong relationships and understanding their needs.

• Provide ongoing client support during building programmes and projects.

• Collaborate with appointed companies to meet framework users’ requirements.

• Promote tailored business development opportunities.

Business Development & Sales Support:

• Identify and generate leads, tracking progress using CRM systems.

• Convert leads into sales, maintaining relationships for growth and framework renewals.

• Meet engagement targets and prepare performance reports.

• Explore opportunities for cross-selling and upselling additional services or products.

Project & Stakeholder Management:

• Maintain regular communication with appointed companies for business development updates.

• Support social value objectives for clients and appointed companies.

• Execute regional marketing plans and participate in events, exhibitions, and industry seminars.

Essential:

• Proven experience in client-focused account management, sales, or business development.

• Strong communication, presentation, and negotiation skills.

• Knowledge of public sector procurement or the construction and maintenance industry.

• Ability to work proactively in a client-driven environment.

• Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.

• Full UK driving licence and willingness to travel across the region.

Desirable:

• Understanding of UK public procurement regulations.

• Experience working with housing associations, local authorities, or public sector organisations.

• Familiarity with social value objectives within procurement

Apply now!